Key Account Support Specialist – Full Time

Company:  Royal Talens North America

Location:  Northampton, MA

Posting Date:  October 20, 2023

Are you looking for a challenging and rewarding opportunity at a fast-growing company? 
Are you interested in working within a company that is about more than just product and profit? 

About Us:  
Royal Talens in Northampton, Massachusetts is the North American headquarters of the Royal Dutch color house in Apeldoorn, the Netherlands. Royal Talens has been crafting some of the world’s most trusted brands of art materials since 1899.

Our mission is to be the preferred supplier in the creative color industry. Every employee is an ambassador for our company.

Our core values are the utmost importance to the continuation of our culture and our success:

·      Team Oriented

·      Ownership Mindset

·      Integrity (acting Royally)

·      Passion for Quality

·      Respect for the Customer (internal and external)

We are a dedicated team, deeply immersed in both the art world and the business landscape. Many of us are artists ourselves, and our commitment extends to nurturing the art community and our valued trade partners. As a small, yet ambitious team, we are driven by our passion for art and our genuine care for customers and collaborators alike.

We are seeking a talented and detail-oriented Key Account Support Specialist to join our growing team and contribute to our exciting projects.

Position Overview:

As a Key Account Support Specialist at Royal Talens North America, you will play a pivotal role in our continued success by providing unparalleled support to our key accounts, which include large box retailers, mass market chains, and various ecommerce marketplaces. This role requires meticulous attention to detail, a deep understanding of customer needs related to Electronic Data Interchange (EDI), Advanced Shipping Notices (ASNs), and complex vendor compliance guidelines. You will be at the forefront of ensuring seamless communication, order processing, and compliance management with our key partners.

Responsibilities:

·      EDI and ASN Management: Collaborate with key accounts to manage Electronic Data Interchange (EDI) transactions, ensuring accuracy and timeliness. Generate, review, and transmit Advanced Shipping Notices (ASNs) to facilitate efficient order processing and delivery.

·      Vendor Compliance: Stay up to date with each key account's specific vendor compliance guidelines. Ensure that our art and creative products, packaging, and documentation meet the stringent requirements of each partner.

·      Order Processing: Facilitate the order-to-cash process by processing orders accurately and promptly. Coordinate order fulfillment and monitor inventory levels with Supply Chain team to prevent any stockouts or delays.

·      Customer Relationship Management: Cultivate strong relationships with key account representatives. Act as the primary point of contact for inquiries, concerns, and escalations, addressing issues promptly and professionally.

·      Cross-Functional Collaboration: Collaborate with internal teams, including Sales, Supply Chain, DC operations and Product Management, to ensure alignment with key account strategies and to resolve any operational challenges.

·      Data Analysis: Utilize data analytics tools to monitor performance metrics, identify trends, and develop actionable insights to improve processes and enhance customer satisfaction.

·      Continuous Improvement: Proactively identify opportunities for process optimization and automation, with a focus on increasing efficiency and reducing errors.

Qualifications:

·      Bachelor's or Associate’s degree in Business, Supply Chain Management, or a related field.

·      Proven experience in key account support or a similar role within the consumer goods industry.

·      Strong understanding of Electronic Data Interchange (EDI) and Advanced Shipping Notices (ASNs).  Familiarity with JD Edwards or SAP a plus.

·      Familiarity with complex vendor compliance guidelines and the ability to ensure strict adherence.

·      Exceptional attention to detail and organizational skills.

·      Excellent communication and interpersonal skills.

·      Proficiency in data analysis tools and Microsoft Office Suite.

·      Ability to adapt to a fast-paced, dynamic work environment.

·      Problem-solving mindset with a focus on continuous improvement.

Benefits:

·      Highly competitive compensation package

·      Comprehensive healthcare, dental, vision, and life benefits.

·      401(k) retirement savings plan with company match.

·      Company matched HSA plan

·      12 paid company Holidays and generous PTO (Paid Time Off)

·      Opportunities for professional development and growth.

·      Collaborative, positive and inclusive work culture.

·      Flexible in office and work from home opportunity (3 days in office, 2 days from home if desired)

·      Employee discounts on Royal Talens North America products.

To apply, kindly submit your resume along with a brief description of your experience related to Key Account Support. Please send your application to HR.NA@royaltalens.com.

At Royal Talens North America, we celebrate diversity and welcome applications from candidates of all backgrounds and experiences.